Kubicals Customer Satisfaction is an innovative approach that, through the use of a variety of techniques (surveys, questionnaires, focus-group, etc.), has as its goal to elicit quantitatively perceptions and expectations of our customers to identify priorities interventions enabling us to improve service delivery.
In the logic of customer satisfaction, we have identified five parameters whose perception is able to highlight the strengths and weaknesses of offered services:
- Ability to take action promptly
- Tangible aspects cost,time, expertise
CBSGA - Department of University of Georgia Athens
- United States of America